Important Notice

• Material Language: English; Delivery Language: Japanese; Participants are asked to read English instructions before exercises.

How You Will Benefit

• ● Explore a wide range of digital communication systems, from internal corporate messaging apps like Slack or MS Teams to external channels
• ● Recognize how different generations communicate (style, tone, modality, speed of response, and more)
• ● Learn how interpersonal relationships affect digital communications (and vice versa)
• ● Explore best practices for using digital communication methods for multiple purposes
• ● Take actions to ensure your messages will be read and acted upon
• ● Discover best practices for attending video meetings or leaving video messages (digital body language)

Who Should Attend

• This course is designed for all professionals who want to build new digital habits (whether experienced or inexperienced with digital communications) and get more things done with greater impact, effectiveness and speed.

Course Outline

● Assessing the effective and ineffective uses of your organization’s communication modalities
● Recognizing how virtual communication tools in the workplace draw different types of users
● Exploring how communicating cross-generationally can strengthen interpersonal relationships within workplace teams
● Identifying best practices for using short message technology
● Understanding the importance of context setting in virtual messaging
● Determining the needs of your audience and the best message modality for communicating with them
● Exploring best practices for different virtual communication modalities
● Troubleshooting and finding solutions when things go wrong in virtual communications
● Determining preferences, choices for, and usage of different modalities for different scenarios
● Discussing how virtual communication systems can be used for multiple purposes
● Practicing and applying skills learned to your virtual workplace technology using typical scenarios.
● Creating your virtual communication plan

Prerequisite / Pre-Assignment

English reading skills are required.

Additional Information

• ● Course outline is partly subject to change without prior notice.
• ● Please contact us for the release date of this course.