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How You Will Benefit

• ● Improve your performance by eliminating ”misunderstandings”
• ● Learn how to effectively influence others to take actions
• ● Learn how to avoid conflicts and develop commitment with less time and energy by improving your communication ability
• ● Learn how to develop credibility through support, advocacy and positive assertiveness

Who Should Attend

• Managers and team leaders who want to maximize their influence on those around them in a good way

Course Outline

1. Introduction
• Seminar Objectives
• Expectations
• Introduce to each other
2. What is Communication?
• Communication Exercises
• Obstacles to Communicating
• Communication Game
• Most important points to convey information
3. Know Your Style and Colleagues’ Styles　　　
• Perceive your own personal style
• Identify characteristics of each personal style
• Recognize strengths and weaknesses in each personal style
• Communicate with your colleagues according to their personal styles
4. Game to Achieve a Goal
• Winning Game 
• Causes that hinder you from achieving a goal
5. Your Intention and Action to Achieve Result
• Causes that hinder you from achieving result
• Intention to achieve result and take action
• Seek support 
6. Establish a rapport by Using Active Listening Skill
• Obstacles to active listening
• Four important factors for active listening
  - Volition
  - Attending
  - Understanding
  - Responding
• Question skills
• Open-ended questions and closed-ended questions
7. Define Assertive Communication
• Differences among assertive, aggressive, and passive behaviors 
• Assess your assertiveness
• Four steps to assertively communicate
• Control your emotions
• Dealing with difficult people
• Exercises for assertive communications
8. Assertively and Productively Managing Conflict
• Steps to manage conflict

Prerequisite / Pre-Assignment

N/A