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重要なご連絡・ご確認事項

• ● For those who are attending Live Online seminar, a hard copy of assessment will be sent to the address registered for this course prior to the seminar.
• ● Live online seminar is delivered using Zoom.

学習目標

• ● Reduce, clarify and eliminate chaos within your control
• ● Identify, analyze and determine priority of your workday
• ● Use a daily action plan to allocate time and energy
• ● Remain focused and act more decisively when priorities shift
• ● Become more assertive and strategic in your communication
• ● Manage interruptions and conflicts with greater ease
• ● Utilize the right tools to balance and manage tough choices

対象者

• Anyone facing shifting priorities, expanding workloads, tight deadlines, organizational restructuring, multiple projects pulling you in different directions, and increased uncertainty.

学習内容

1. Define Chaos within Your Control
　-Identifying sources of workplace chaos
　-Understanding organizational challenges on managers and employees
　-Assessing the impact your decisions have on key stakeholders

2. Thinking and Decision Making
　-Identifying the real/root cause of a problem or Issue
　-Generating multiple.creative ideas quickly
　-Organizing ideas in order to firmly grasp critical components of a problem
　-Applying one identification tool for analysis
　-Tools: Fishbone.mind maps.affinity diagrams

3. Priority Planning
　-SWOT analysis: determining priorities
　-GAP analysis: assessing the current situation vs. the desired outcome
　-Risk analysis: evaluating impact and related risks
　-Priority matrix: using importance and urgency model to determine and validate priorities

4. Plan Daily Work
　-Daily action plan: allocating time and energy for the most important priorities
　-Time estimate: accurately estimating how long it takes to complete your critical tasks
　-Interruption log: identifying “necessary” vs. “unnecessary” interruptions

5. Assertive Communication
　-Understanding assertive vs. strategic communication under pressure
　-Responding assertively and strategically when managing shifting priorities. interruptions and conflict
　-Developing an “I” statement to use when provoked or presented with a difficult situation

6. Action Plan: Identifying and applying one or two tools most applicable to managing your workplace chaos

前提条件/事前課題

TOEIC Score 650 or Higher

ご注意事項・ご確認事項

• Course outline is partly subject to change without prior notice.